Shipping Policy – DecorsDeluxe
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Effective date: 03-10-2025
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within Australia Â
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the Australia: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
- Last Order Time: 18:00 Australian Eastern Standard Time (AEST).Â
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
- Total Delivery Time: It will take a total of 6-9 business days to receive your order.
SHIPPING PROCESS
- Reliable Courier Services: We ship via Australia Post / DHL / Fedex / UPS
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order. Track Your Order
- Questions: Our support team is ready to assist with any questions about tracking your order. Contact Us.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@decorsdeluxe.com.
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of Delivery Date.
- Â Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, DecorsDeluxe will cover the return shipping costs.
- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
No Restocking Fee:Â DecorsDeluxe does not charge a restocking fee for any returns.
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RETURN DELIVERY COSTS
- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.
Company Information:
Website name: decorsdeluxe.com
Company name: Anass Morabet Services
Address: Jan van Eijckplein 2, Unit 3, tweede etage, 4703 GV Roosendaal, The Netherlands
E-Mail: support@decorsdeluxe.com
Contact Form: Contact Us
Phone: (+31) 626484552
Company number: 86512595
TAX Number: NL003802756B70
Customer Service:
Monday to Friday: 09:00 – 17:00 Australian Eastern Standard Time (AEST).
The customer service replies within 24/48 hours during working days.