Customers in Australia have the right to return their purchase within 30 days of the delivery date without giving a reason. Products must be unused, undamaged, and in their original packaging.

1. Email our customer service at support@decorsdeluxe.com with your order number and a short explanation of why you want to return the product.

2. We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.

Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.

Change of mind: You will be charged the actual return shipping cost. This includes situations where the product does not fit, you ordered the wrong item, or you no longer want it.

- Unused

- Undamaged

- In their original packaging with all labels/tags attached.

Contact us within 48 hours of receiving your order.

Please include clear photos of the damage or defect. We will review the case and offer a replacement or a full refund, covering all return costs.

Please contact us so we can investigate with the courier. If the product cannot be located, we will issue a full refund or send you a replacement.

Email: support@decorsdeluxe.com

Phone: (+31) 626484552

Address: Distelstraat 7, 4621 BS, Bergen op Zoom, The Netherlands

Customer Service Hours: Monday–Friday, 9:00 am – 5:00 pm (AEST)

Yes. We currently ship to addresses within Australia. Expansion to other regions is being considered for the future.

Shipping within Australia is completely free. There are no hidden fees—your total cost will be clearly shown at checkout.

Processing time: 1–2 business days (Monday–Friday)

Transit time: 5–7 business days

Total delivery time: 6–9 business days

Please note that delivery times are estimates and may vary due to external factors like weather or transport delays.

Contact our customer service within 7 days of receiving your package. We will investigate and send a replacement or issue a refund if necessary.

Email: support@decorsdeluxe.com

Phone: (+31) 626484552

Address: Distelstraat 7, 4621 BS, Bergen op Zoom, The Netherlands

Customer Service Hours: Monday–Friday, 9:00 am – 5:00 pm (AEST)